FAQ
LATEST DROPS AND EXCLUSIVE PIECES
Q: How can I know when the new pieces are going to drop?
A: Make sure to sign up for our newsletter and follow us on social media.
INSTAGRAM: @THELABELRAE
ORDERS
Q: Can I cancel my order after it's been placed?
A: If you would like to cancel your order, please ensure to email customer care at thelabelrae@gmail.com within three hours of your purchase.
PAYMENT
Q: What forms of payment do you accept?
A: PayPal Express Checkout and Shopify Payments. Visa, MasterCard, AMEX, Discover, ELO, Apple Pay.
RETURNS
Q: What is your return policy?
DOMESTIC: Please reach out to us within 4 days from date of delivery at thelabelrae@gmail.com. Please include your order number.*
All returns are subject to a 20% restocking fee.*
*ANNIVERSARY SALE ITEMS ARE FINAL SALE
SHIPPING & HANDLING
Q: How long will it take for my item to arrive?
A: Once your order is processed, a tracking email will be sent to the email address provided.
INTERNATIONAL SHIPPING
Q: Who is responsible for international customs fees?
A: All custom fees, taxes, and duties are the responsibility of the customer.