FAQ

LATEST DROPS AND EXCLUSIVE PIECES

Q: How can I know when the new pieces are going to drop? 
A: Make sure to sign up for our newsletter and follow us on social media. 

INSTAGRAM: @THELABELRAE

ORDERS

Q: Can I cancel my order after it's been placed?
A: If you would like to cancel your order, please ensure to email customer care at thelabelrae@gmail.com within three hours of your purchase. 

PAYMENT

Q: What forms of payment do you accept?
A: PayPal Express Checkout and Shopify Payments. Visa, MasterCard, AMEX, Discover, JCB, Diners Club, ELO, Apple Pay. 

RETURNS

Q: What is your return policy?


A: DOMESTIC: Please reach out to The Label Rae at thelabelrae@gmail.com within 4 days of receiving your order. Please include your order number. 

SHIPPING & HANDLING

Q: How long will it take for my item to arrive?
A: Once your order is processed, a tracking email will be sent to the email address provided. 

INTERNATIONAL SHIPPING

Q: Who is responsible for international customs fees?
A: All custom fees, taxes, and duties are the responsibility of the customer.

 

CONTACT INFORMATION
thelabelrae@gmail.com